|
Press Release - DirectNET Enhances Customer Service By Upgrading
Its Client Relationship Management Software
Broomfield, CO—October 11, 2006:
DirectNET, the nation’s leading
provider of datacenter management solutions, has upgraded its Client
Relationship Management (CRM) software to enhance customer service
and improve workflow.
The new company-wide platform, which uses Onyx Software’s suite
of CRM products, will unify DirectNET’s
three independent business units:
42U, the leading VAR of enterprise
KVM Switch Solutions;
Server Racks Online,
the only online rack superstore in the US; and
KVM Switches Online,
the nation’s largest KVM Switch e-commerce store.
The Onyx system will help further enhance
DirectNET’s industry-leading
customer service and pre-and post-sale customer support by providing
better ticket tracking and contract management, improving tracking
of returned merchandise, and centralizing and streamlining the quote
process.
“After an analysis of our needs and a thorough review of the market's
leading CRM vendors, we determined that Onyx's solution would best
integrate our divisions and unify all our business units," said
Jon Inaba, DirectNET’s Director of Sales.
Internally, the Onyx software package will help DirectNET improve
data management, eliminate operational redundancies, enhance forecasting
and reporting capabilities, and improve business intelligence and
marketing capabilities.
Onyx's solution for DirectNET includes Onyx Customer Management,
a browser-based solution that provides a centralized workspace to
manage sales, marketing and customer service operations throughout
the entire customer lifecycle; Onyx Process Management, a robust
and flexible platform to automate and manage customer-centric processes,
optimize performance, and increase business agility; and Onyx Analytics,
which analyzes and adjusts customer-facing operations using advanced
performance metrics.
About Onyx Software
Onyx is a worldwide leader in customer management and process software
for mid-and large-sized enterprises. Onyx provides flexible solutions
that enable organizations to automate, manage, and evolve their
customer processes quickly and cost-effectively for strategic advantage.
About DirectNET, Inc.
DirectNET (www.DirectNET.us),
founded in 1995, is comprised of three independent business units:
42U, Server Racks Online, and KVM Switches Online. 42U (www.42U.com)
is the leading VAR of enterprise KVM Switch Solutions. KVM Switches
Online (www.KVM-SWITCHES-ONLINE.com)
is the largest KVM Switch e-commerce store in the US. Server Racks
Online (www.SERVER-RACK-ONLINE.com)
is the one and only online rack superstore in the US. All three
companies were developed as a response to the overwhelming need
for independent datacenter and server management solutions. As a
result of the success of all three business units, over the past
several years, DirectNET has
become the number one reseller of the major KVM brands in
the market.
All trademarks and copyrights contained herein are
the property of their respective holders.
Safe Harbor Statement
This press release contains statements that are forward-looking
statements as defined within the U.S. Private Securities Litigation
Reform Act of 1995. These include statements regarding market opportunity,
product development, engineering and design activities, and product
availability and operability. These forward-looking statements are
subject to risks and uncertainties that could cause actual results
to differ materially from the statements made, including the risks
associated with general economic conditions, risks attributable
to future product demand, sales, and expenses, risks associated
with product design efforts and the introduction of new products
and technologies, risks associated with reliance on a limited number
of component suppliers and single source components, and risk associated
with obtaining and protecting intellectual property rights.
###
|
