Job Description:
Our Company is dedicated to being an industry leader in Energy Efficiency and Solutions in the Data Center. We offer a dynamic work environment in an ever expanding market. Because we value diversity and the contribution each individual makes to the organization, we encourage and promote growth by offering ongoing opportunities for personal and professional advancement. We are presently looking for a highly motivated, ethical individual to join the Sales Support Team as a Sales Support Specialist.

General Characteristics:
Our Sales Support Specialist’s demonstrate the following characteristics.

• Strong attention to detail
• Consistent, detailed, and accurate documentation skills
• Strong Problem-solving skills
• Ability to Multi-Task and Prioritize
• Effective listener
• Excellent verbal and written communicator
• Clear and professional phone voice
• Passion for customer service excellence (internal and external)
• Willingness to go above and beyond
• Know and commit to company standards
• Fiscal Responsibility
• Integrity
• Self-motivation
• Accountability

General Responsibilities:
The Sales Support Specialists manage all aspects of customer service for orders/accounts originating through a Sales Consultant and via our online stores. This individual supports the achievement of our company goals and ensures that all tasks performed and decisions made align with the company’s vision and mission.

• Maintains consistency regarding company standards and procedures for customer support and order processing.
• Maintains accurate and timely communication with customer’s, support team members and sales representatives
• Maintaining additional responsibilities when applicable, this can include but is not limited to: back up coverage, Shipping/logistics, phone coverage, etc.,
• Recommends and maintains customer service, process, and procedural improvements that will enhance the customer experience, improve efficiency, decrease costs, increase productivity, and/or enhance our work environment
• Implements and/or adopts approved changes
• Meet with direct manager to review metrics, priorities, and individual and team goal achievement.

General Expectations:
As a consistent point of contact for our customers and visitors our Sales Support Specialists must consistently demonstrate excellence in customer service and professionalism.

• Consistently demonstrates positive and professional behavior in all interactions
• Consistently delivers excellence in customer service, builds and maintains customer loyalty
• Seeks, welcomes, and acts upon constructive feedback from customers, co-workers, and business partners
• Understands and appropriately applies/implements company-wide and/or store-specific policies and procedures
• Meets or exceeds individual and team goals, actively acts as a key contributor to the team
• Manages additional projects or tasks as needed
• Stays abreast of best practices, trends, and new directions

Experience:

• Minimum of 3-5 years support or processing experience, w/ demonstrated work history consistency. Preferably in loan processing or some sort of equivalency.

Preferences:

• Dedication to energy efficiency, data center, IT, and infrastructure support experience
• 4 year applicable degree

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